no, didn't i tell you that you are over one million!?
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no, didn't i tell you that you are over one million!?
That's still OVER 9000!!
I think KrayZ33's scouter is broken. You're not even in SSJ1 mode, so how can you even be 9000?
I pulled some hijinks when I was doing helpdesk support. I'd do a country accent on calls, and sometimes an Indian (red dot) accent. It was a great way to have a little fun at work, and I helped them with their PC issues too. Those were the days when everything was simple and fun, though low paying.
But really, I think sometimes you need a tech who's not a full tech, but not as useless as the ones described in this thread. You need a proxy of some sort to relay infro from the tech guru to the general public granny. Today I was trying to explain torrent/pieces/seeds/port forwarding//UPnP to a bunch of girls. I can't say it was working.
edit: should I say, computer illiterate girls. Not generalising all females out there.
Were these girls hot?
I've found that a successful tech at the mid to low levels needs to be as much a customer service person as a tech. The real tech gurus often advance quickly into more technical areas, which is good because they were terrible at relaying information to the typical uneducated user without making the user feel dumb and upset.
One or two were. "Hotness" covered a broad spectrum that time.Quote:
Originally Posted by Animeniax
That's true. I often find that it's the mid level techs with good customer service who end up with, or keeping store management positions. It applies to a lesser extent to behind-the-scene services such as phone support. I often find email support replies to have, not awful, but less than graceful English.Quote:
Originally Posted by Animeniax
The bad email is probably because the author is writing from India or the midwest. There are a lot of call centers in the American midwest, probably because of low salary requirements, and therefore lots of country folk "reading" and "writing" from scripts.
I predict these folks doing "tech support" will be replaced by machines in the year 2500. Yes, that's how pathetic the human race is.
2500 is way too long. I'd say 2010.
I used to think that it would only be a short time before PCs were simple enough to troubleshoot that I would be out of a tech support job by 2005, but here we are in 2008 and people still can't find the damn "any" key.
I still get told on almost a weekly basis by some user that they're not "computer literate", so they'll leave the complicated task of turning on the computer to the "IT guru".
You think that's bad, it was even worse in the Middle AgesQuote:
Originally Posted by Animeniax
I think it really just takes someone who can explain things in a logical way, or at least use effective analogies to describe the finer points to the people their trying to help. The worst thing is to just have them give up on you and do it themselves.Quote:
But really, I think sometimes you need a tech who's not a full tech, but not as useless as the ones described in this thread. You need a proxy of some sort to relay infro from the tech guru to the general public granny. Today I was trying to explain torrent/pieces/seeds/port forwarding//UPnP to a bunch of girls. I can't say it was working.
"Have you read the manual?" roflQuote:
Originally Posted by XanBcoo
I can't access youtube, I'm not computer literate enough. What happens in the clip?
I actually said that to someone once as it came on the screen to press any key.Quote:
Originally Posted by Animeniax
"Do you know where the 'any' key is?"
She was like "Oh, no, where is it?"
I laughed and said I was joking.
Wait does that crap actually happen, I can't believe this. I mean there is computer illiterate and then there is just illiterate.
Indeed. When you can't read a book, you're illiterate.Quote:
Originally Posted by Abdula
Oh Assertn I can read you like a book.Quote:
Originally Posted by Assertn