Well, it generally takes a lot to really truly annoy me, and Rogers is the company that consistently does it on a regular basis. I'm regretting my three year phone contract, because I still have a year and a half left of their terrible customer service.

Prime example: Their website.
Sure, it looks all high-tech, but it never works properly. I use online billing, so I have to log in to be able to see my bill. I WANT to pay my bill, but half the time I can't log in. So then I have to phone them, and go through their equally terrible speech recognition software until I finally get to a real person, all so that I can ask for my simple dollar amount that I need to pay.

Last night, I was getting a different error than usual when I attempted to log in, so I used the 'forgot your password' function, thinking it might be a password issue (I sometimes forget which passwords I use for what) and I get this email in my inbox:
Quote Originally Posted by Rogers
From: password.reminder@shoprogers.com
Sent: November 19, 2007 1:21:15 AM
To: KitKat

Thank you for using the online password reminder service on www.rogers.com. Below you will find your temporary password and the steps required to reset your password in order to be able access rogers.com online self service.

Your temporary password is:
And that was all. There was no temporary password. The email just ended. This morning I tried to log in again, and now my account has been suspended for 24 hours for my security protection, after 3 failed login attempts. Seriously Rogers, what the heck? I'm not the one failing here.