Wow, that's quiet. Even with my volume cranked all the way up it was a whisper. Can I suggest a solution?

Adobe just released a new audio-editing program in beta called soundbooth. It's based on Cool Edit Pro, and it's free until it gets out of beta. The learning curve is far from steep. Evem though I wouldn't use this for my day-to-day editing, it's so easy to use that someone who has never edited audio can use it with ease.

By the way, you're responding well to harsh criticism. That's a comendable (and necessary) quality in any broadcast industry.