Quote Originally Posted by Animeniax
I used to think that it would only be a short time before PCs were simple enough to troubleshoot that I would be out of a tech support job by 2005, but here we are in 2008 and people still can't find the damn "any" key.
You think that's bad, it was even worse in the Middle Ages

But really, I think sometimes you need a tech who's not a full tech, but not as useless as the ones described in this thread. You need a proxy of some sort to relay infro from the tech guru to the general public granny. Today I was trying to explain torrent/pieces/seeds/port forwarding//UPnP to a bunch of girls. I can't say it was working.
I think it really just takes someone who can explain things in a logical way, or at least use effective analogies to describe the finer points to the people their trying to help. The worst thing is to just have them give up on you and do it themselves.