One other thing I forgot.
The author may have knowledge of otaku things, but very obviously doesn't know anything about how they're made or how they work.
The gacha pull rates bug scandal is 100% made up bullshit.
Gacha rates work system-wide, the same for all users. Unless their firm deliberately set up one of the voice actors with a boosted account for PR, and then botched it by letting him talk about it openly. So the rates were either system wide shitty, and the actor had crazy luck (which happens, thanks to chaotic probability, people pull duplicates of top-tier units on a multi-pull all the time and boast about it). Or their pity system which they didn't mention and should have mentioned indeed has a bug instead of the pulls themselves.
Japanese VAs are all whales, and all pull their own units. And they use shitloads of in-game currency to hit the guarantees. Easily 150,000 yen worth. The gacha game companies promote these things by giving streamer collaborators tons of in-game currency. They don't tweak the pull systems.
This episode should have framed it as a legit bug and explained it, since they do dive into technical things (and usually get them wrong...) or they should have called the whole thing a PR blunder instead, and not claimed it was a gacha pull system bug that was exacerbated by poor PR department recovery. Make up your mind. Bugs with the engine (which the gacha system will be a separate function call of), bugs with the gacha system, or just a bad move with their PR department for not controlling the release hype correctly and creating the situation intentionally but screwing it up without talking to the development team?
Emphasis mine.
You do realize this is the same line of thought for why I've hated Kyouya from the first episode? Just directed at someone else with a minor difference in circumstances.